Privacy Policy

Last updated: November 2, 2026

This policy describes how Tokar Autohaus, including its commercial division, NW Vans (“we,” “us,” or “our”), handles information through our website, customer inquiries, and messaging services.

Information We Collect

We collect information you provide, such as your name, phone number, email address, vehicle details, service needs, appointment preferences, and message content.

Our website platform and connected services may also collect technical information, such as your IP address, browser and device information, pages visited, and cookie identifiers.

How We Use Information

We use information to respond to inquiries, arrange appointments, provide and manage automotive services, communicate with customers, maintain business records, improve our website and customer service, prevent misuse, and meet legal obligations.

Google and Automated Messaging

If you contact us through Google Business Profile messaging, an AI assistant may initially respond. Our team may review conversations and take over when needed. Google, messaging providers, and participating carriers may process message content and related information to operate the service, under their own privacy policies.

Information Sharing

Information may be shared with providers that support our business, including website hosting, messaging, scheduling, shop management, payment processing, and vehicle service-history reporting providers, as needed for the relevant service. These may include Squarespace, Google, Shopmonkey, and CARFAX.

We may also disclose information when required by law or reasonably necessary to protect rights, safety, or prevent fraud. This policy does not authorize unrelated third-party marketing or the sharing of messaging consent for that purpose.

Cookies and External Links

Our website and embedded services may use cookies and similar technologies. You can manage cookies through your browser and any available website controls. External websites and platforms have their own privacy practices.

Retention and Security

We retain information as needed to provide services, maintain required records, resolve disputes, and meet legal obligations. We use reasonable safeguards to protect information, but no electronic system is completely secure.

Your Choices

You may contact us to request access to, correction of, or deletion of your information. We will respond as required by applicable law; some records may need to be retained.

To stop Google business messages, reply STOP or UNSUBSCRIBE. You can still contact us by phone or email.

Contact and Updates

For privacy questions or requests, contact:

We may update this policy by publishing a revised version on this page.